Terms & Conditions

1. Who we are

Coloursbay is an online store based in Accra, Ghana. Contact us by WhatsApp or phone on +233 55 211 0074, or by email at hello@coloursbay.store.

2. Products and information

• We sell natural beauty, personal-care and household products from Efe Organics and partner brands, electronics and gadgets from partner sellers, and digital products. We also list services (such as solar installation) from partner providers, which are quoted and carried out by the listed provider.
• We take care to describe products accurately. Photos are for illustration, and natural products can vary slightly in colour and scent between batches.
• Our products are for external use unless stated otherwise. If you have sensitive skin or allergies, check the ingredients and do a small patch test first. Our product information is not medical advice.

3. Prices and payment

• All prices are in Ghana cedis (GH₵) and include any applicable taxes. Delivery fees are shown at checkout before you pay.
• Payments are processed securely by our licensed payment partners by card, Mobile Money or bank transfer. Coloursbay never sees or stores your full card details.
• Your order is confirmed once payment is received. You will see your order number on screen, and a payment receipt is emailed to the address you provide.
• If a price is shown incorrectly because of an obvious error, we will contact you before dispatch, and you can choose to pay the correct price or cancel for a full refund.

4. Delivery

We deliver within Ghana only, usually within 1–5 working days depending on your location. Orders from outside Ghana are by quote only. Full details are in our Delivery & Returns policy.

5. Returns, refunds and cancellations

Damaged, leaking or wrong items reported within 48 hours of delivery are replaced or refunded. Orders can be cancelled before dispatch for a full refund. See the Delivery & Returns policy for how this works.

6. Digital products

Digital products are licensed for your personal or own-business use. You may not resell, share or publish them. Because they are delivered instantly, they are non-refundable once downloaded, unless the file is faulty.

7. Apps, courses and other sellers

Apps and courses shown on Coloursbay are provided and sold by their own websites, under their own terms. Partner brands may sell through Coloursbay; in that case Coloursbay handles your order, payment and delivery.

8. Our liability

We are responsible for providing the products you order as described. We are not responsible for losses we could not reasonably foresee, or for delays caused by events outside our control. Nothing in these terms limits your rights under Ghanaian consumer law.

9. Privacy

We use your details only to process and deliver your order and to provide customer service. See our Privacy Policy.

10. Changes and governing law

We may update these terms from time to time. The version on this page when you place your order applies to that order. These terms are governed by the laws of the Republic of Ghana.