Delivery & Returns

Where we deliver

Online orders on coloursbay.store are delivered within Ghana only. We call you on the phone number you give at checkout to arrange a convenient delivery time.

Delivery times and fees

Working days are Monday to Friday, excluding public holidays. If we ever expect a delay, we will contact you before dispatch, and you may cancel for a full refund.

Orders from outside Ghana

We don't take international orders through online checkout. If you live outside Ghana, message us on WhatsApp with what you'd like and your country. We'll send you a quote with shipping costs and an estimated delivery time before you pay anything.

Bulk orders

Buy 12 or more of any Efe Organics product and get 20% off that item, applied automatically in your cart. Large bulk orders may need an extra working day to prepare.

Damaged, leaking or wrong items

If your order arrives damaged, leaking, incomplete or not what you ordered:

• Message us on WhatsApp (+233 55 211 0074) or email hello@coloursbay.store within 48 hours of delivery.
• Include your order number and a clear photo of the item and packaging.
• We will send a replacement at no cost, or refund the item if a replacement isn't available. You won't need to pay for any return delivery.

Change of mind

For hygiene and safety reasons, beauty and personal-care products that have been opened or used can't be returned for a change of mind. Please check sizes and ingredients on each product page before ordering, and message us if you have any questions.

Electronics and gadgets

• Check your item when it arrives. If it is damaged, faulty out of the box or not what you ordered, tell us within 48 hours of delivery, as above.
• After that, the warranty applies. Electronics are covered by the warranty shown on each product page, which is provided by the seller.
• To make a warranty claim, message us on WhatsApp (+233 55 211 0074) with your order number and a photo or short video of the fault. We will put you in touch with the seller, who handles the claim (repair, replacement or refund, as their warranty states).
• Keep the box, accessories and your order number: sellers usually need them for warranty claims.

Refunds

Approved refunds are sent back to the original payment method (card or Mobile Money) within 7 working days. Your bank or network may take a few extra days to show it.

Cancelling an order

You can cancel any time before your order is dispatched for a full refund. Message us on WhatsApp with your order number.

Digital products, apps and courses

• Digital products (e-books, templates, toolkits) are delivered by download straight after payment, with no shipping. If a file is faulty or won't open, contact us and we'll fix it or refund you.
• Apps and courses listed on Coloursbay are sold on their own websites, under their own terms. See Apps & Courses.