Privacy Policy

What we collect

• When you order: your name, phone number, email address, delivery address and region, any delivery notes, and what you bought.
• When you apply to sell or buy in bulk: your name, business or brand name, phone, email and the details you write in the form.
• Payment: payments are handled by our licensed payment partners. We receive a confirmation and payment reference, but never your full card number or Mobile Money PIN.
• Your cart is saved in your own browser on your device, so it isn't sent to us until you check out.

We don't sell your information. To measure our advertising, we use the Meta (Facebook and Instagram) pixel on our public shopping pages. It tells Meta which pages and products you viewed, what you added to your cart, and when you buy (with the order value), so we can show our ads to people who may like them and see which ads work. It is not used on your private Academy pages, order tracking or admin pages. You can limit this in your Facebook and Instagram ad settings, or by blocking third-party cookies in your browser.

WWN Academy self-study

If you buy a WWN Business Mastery Academy self-study pack, we also keep your private Academy page, the feedback and reflections you choose to write, your certificates, and any questions you ask us.

• Study groups are optional. If you join one, your name and phone number are shared with the other members of your WhatsApp group (that is how WhatsApp groups work) and with the Academy team. You can leave at any time from your Academy page.
• We only share your feedback publicly if you tick the box allowing it, and then by first name only.
• Your certificate can be checked by anyone who has its number; it shows your name, the step completed and the date, nothing else.

How we use it

• To process, deliver and track your order, and to contact you about it.
• To provide customer service, handle returns and refunds, and prevent fraud.
• To review seller and bulk-buyer applications.
• To meet our legal and accounting obligations.

Who we share it with

• Payment partners, to process your payment.
• Delivery riders or couriers, who receive your name, phone number and address so they can deliver your order.
• Our hosting and database providers, which store our data securely on our behalf, including on servers outside Ghana.
• Authorities, where the law requires it.

How long we keep it

We keep order records for as long as needed for customer service and for accounting and tax requirements, and other information only for as long as we need it for the purposes above.

Your rights

Under Ghana's Data Protection Act, 2012 (Act 843), you can ask to see the information we hold about you, ask us to correct it, or ask us to delete it where we don't need to keep it. Contact us on WhatsApp (+233 55 211 0074) or email hello@coloursbay.store.

Security

Our website uses an encrypted (https) connection. Order information is stored in a secured database that only our own systems can access.

Changes

If we change this policy, we will update the date at the top of this page.